Our wholesale program is designed for professional buyers – dance studios, costume designers, skating clubs, gymnastics academies, theatrical costume houses, and independent dressmakers who order regularly and in volume. If you purchase fabrics professionally, you qualify.

There is no minimum order to register as a B2B client. However, loyalty discounts depend on the quantity purchased. We recommend contacting us before placing an order for special terms for wholesale and B2B customers.

The discounts vary based on the quantity and fabrics, please contact our sales managers for special pricing offers.

No — discount rates are calibrated per category. Please contact our sales managers for special pricing offers.

Net payment terms (net-15 or net-30) are available for established Platinum and Elite tier clients with a consistent order history. Please contact your account manager to discuss eligibility. First-time buyers and clients below Gold tier pay at the time of order.

Yes. Bank transfer (IBAN) is accepted and is the preferred payment method for large B2B orders. We accept payments in UAH, USD, and EUR. Bank details are provided at checkout when bank transfer is selected, or on request by email. Please include your order number as the payment reference.

Yes. A VAT invoice is issued automatically for every order and sent to the email address on your account. If you require an invoice in a specific format, or addressed to a company rather than an individual, please note this in your order comments or contact us directly.

Yes. For clients who order the same SKUs regularly — for example, studios that restock each season — we can set up recurring order schedules. Contact your account manager to arrange this. Standing orders also help secure stock of limited-run fabrics.

We maintain real-time stock visibility on all product pages. If an item becomes unavailable after your order is placed, we will contact you within 24 hours with the following options:

• Wait for restock (estimated date provided)
• Substitute with a comparable fabric (samples sent on request)
• Partial shipment of available items with the remainder to follow
•  Full refund of the unavailable item

Yes. We ship to 25+ countries across Europe, CIS, the Middle East, and beyond. Estimated delivery times by region:

• Ukraine: 1–3 business days
• EU / EEA: 5–10 business days
• CIS: 5–12 business days
• Middle East / Asia: 7–14 business days
•  Rest of world: 10–20 business days

Expedited shipping is available on request for competition deadlines.

International orders may be subject to import duties, taxes, and customs clearance fees in the destination country. These charges are the responsibility of the buyer and are not included in our shipping fees. We can provide all necessary documentation to facilitate clearance.

Prices are displayed in your selected currency (USD, EUR, or UAH). Invoices are issued in the currency of payment. Exchange rates are applied at the time of checkout. For large orders paid by bank transfer, we recommend confirming the rate with us directly to avoid discrepancies.

Wholesale clients and Gold, Platinum, and Elite tier clients are assigned a dedicated account manager who can assist with order planning, fabric selection, stock reservations, and priority processing. Bronze and Silver clients have access to our professional support team via email and phone during business hours.

Yes. Silver tier and above receive early access notifications for new season collections, limited runs, and exclusive Chrisanne Clover and Carvico arrivals. Platinum and Elite clients receive first-refusal allocation on limited-stock fabrics. Sign up for B2B notifications in your account settings.

• Contact information: available on the Contact Us page
• Response time: within 1 business day for all registered B2B clients

You can reach us by email, phone, WhatsApp, Instagram, Telegram, Viber or through the contact form on our website. Our clients also have access to a dedicated account manager from Gold tier and above. Full contact details are available on our Contact Us page.

Our team is available Monday to Saturday, during standard business hours (Kyiv time). We aim to respond to all enquiries within 1 business day. For urgent orders or competition deadlines, please mark your message as urgent and we will prioritise your request.

Check your spam or junk folder first, as confirmation emails occasionally filter incorrectly. If you still cannot locate it, contact us with your name and approximate order date and we will resend your confirmation and verify the order status.

We process orders quickly to ensure fast dispatch. If you need to amend or cancel, please contact us as soon as possible — ideally within 1 hours of placing your order. We cannot guarantee changes once an order has entered fulfilment, but we will do our best to assist.

We are sorry to hear this. Please contact us within 48 hours of receiving your order with your order number and photos of the issue. We will arrange a replacement or refund promptly. Damaged or incorrect items are always resolved at no cost to you.

Fabric colours can appear slightly different depending on screen calibration and lighting conditions. We strongly recommend ordering a sample before committing to a large order, particularly for competition costumes where colour accuracy is critical. If the fabric is materially different from what was shown, please contact us and we will review your case.

Please review our Return Policy page for full details. In general, items must be returned in their original condition, uncut and unused, within the return window stated at the time of purchase. Custom-cut lengths and sale items may not be eligible for return. Contact us before sending anything back so we can issue a return authorisation.

Absolutely. Our team has deep expertise in performance textiles for dance, skating, gymnastics, and stage. Describe your project, discipline, and any specific requirements — stretch, opacity, weight, sheen — and we will recommend the most suitable options. You can also request samples of any fabrics you are considering before ordering.

Yes. For bulk orders, new collections, or bespoke requirements, we offer personalised consultation. Gold tier and above clients can arrange this directly with their account manager. Other clients are welcome to contact us via the B2B enquiry form to discuss their needs.

We welcome feedback from all clients. You can leave a review directly on our website product pages, or send us your thoughts by email. If something did not meet your expectations, please tell us — we take all feedback seriously and use it to continuously improve our service.